Testimonials

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Testimonials

“As a first-time homeowner, [Arlene’s] experience, candor and guidance were invaluable. I would send my dearest friends and family to Arlene and know that they were in excellent hands.” Sarah
“Working with Arlene made the process of buying our first home so much easier than I thought it would be. Even in a crazy market, Arlene got us into houses before they went on the market and was such a great advisor in the bidding war we were in. We are in our dream home and couldn’t have done it without Arlene’s guidance. Couldn’t recommend her more!” Lindsay
“A new job, a new city and a move has been hectic to say the least but you made the home buying process a pleasant one. I cannot thank you enough for all those times when you made yourself available in the middle of the night to answer any questions for me and Rachel. Rachel and I cannot be more grateful that we found you. Thank you thank you and thank you for your dedication and making us feel closer to normalcy. I hope to continue to keep in touch with you. ”  Simon
Carol is a truly amazing realtor- She is in the loop for all of the best properties in Austin, can work within your price range, and provides very personal service. We are extremely pleased with the purchase of our house. Carol also helps in every way possible when you are getting settled. She went beyond expectations to make sure we were happy.  She is an amazing resource.  Even a year later, we still feel like we can turn to Carol for questions about Austin, recommendations for restaurants, handyman, anything that comes up.”  Karen and John
Nancy Taute is a true gem and a wonderful real estate resource that I would recommend to my friends, family and anyone who wants a true professional who is a pleasure to work with on any real estate adventure.”  Chris
“Carol, Kendra and I want to thank you for your time, patience, guidance, and professionalism with the sale of our home on Highland Hills and the purchase of our new home on Parkview. We started this process in March…8 months ago! No one could have ever predicted the twist, turns, and obstacles that we had to overcome. Throughout the process you both listened to what we had to say. You provided accurate and sound advice in a market that is hard to read. In addition, it was your persistence, timing, and generosity that was key in closing Parkview. It could not have happened without you both!”  Graeme
“Above everything, Arlene is an honest, experienced Realtor who always puts in her best effort when working for you during the home buying process. If you’re a prospective home buyer in the Austin area, Arlene is the way to go.”  Andrew
Nancy was wonderful – attentive, knowledgable and warm. We felt in safe hands throughout the process, and she always went above and beyond. She brought us air mattresses when we first arrived in the city as well as temporary stuff for the kitchen, and walked us through every step of buying our first home. She took an interest in and helped with all sorts of extras, too!
Arlene, Thank you for the truly excellent job that you did in helping us find the house we were looking for and guiding us through the complexities of the purchase. Your professionalism was exemplary and it was a pleasure working with you.”  David and Lydia
Carol, We were very pleased with the services you provided to us in selling our home. You handled all the complications of selling with professionalism and personal dedication. Your loyalty to our interests was total. We heartily recommend you to anyone needing a Realtor!”  Beverly and Frank
“We cannot begin to thank you for your assistance in locating an apartment on Friday, July, 2, 2010. Rebecca, you are the most thorough, conscientious and kind person we have ever encountered. You were totally professional, patient and very understanding of our situation. We will always be grateful. We are still amazed by your impeccable problem solving skills and how quickly you were able to assist us in accomplishing our mission. We appreciate your honesty, professionalism, preparedness, enthusiasm and patience. You have our highest recommendations and thanks.”  Janis and Samantha
“Kristen and I want to thank you for all you have done for us. Carol, no other realtor would have gone to the ends of the earth for us as you did. We truly cannot thank you enough and will be recommending your services to anyone we come across who is in the market.”  Kristen and Mike
“Ed joins me in thanking Arlene for her services beyond the call of duty. I’ve never enjoyed the services of a Realtor® who was so together, trustworthy, caring and great on follow-through. Her ethics are impeccable and we will continue to tout her expertise, talent and accomplishment.”   Ed and Marilane
“I loved working with Arlene. I am a first time home buyer and she made the process painless. She is honest, reliable, knowledgeable and committed to her clients. She walked me through everything in the condo purchasing process. She was patient as we looked for about 6 months and always ready to show me new properties at times that were convenient for my schedule. She pointed out helpful things about each property and always found answers to my questions. The housewarming basket was the icing on the cake! Even after closing, she has graciously taken my calls and followed up on any loose ends. I have already recommended her to friends and will continue to do so.” -Rakefet A.
Carol, Thank you so much for everything that you have done in this whirlwind process of preparing, selling, and closing on my house; preparing my mom’s condo and finding a new home for me . Your expertise and guidance have been priceless.”  Margo
“Having enjoyed the benefit of working with Arlene Maze as our agent in purchasing two residential rental properties a few years ago, thereby becoming acquainted with her extraordinary capabilities and professionalism, it occurred to me to ask her who she would recommend to find a tenant for a house I was becoming anxious to get rented, as the previous leasing agent had failed to find a tenant for three months, and bleeding money unnecessarily isn’t fun. Arlene cheerfully informed me that her agency (Carol Dochen Realtors) also handled leasing, and that she could get it rented for me. She swiftly evaluated the property and the competition, marketed the house more effectively, and within a few days had two offers to rent the place for $25/month more than my previous agent had sought. When you depend on rental property for income, there’s only one way to react to that kind of professional job performance: Three cheers for Arlene!!! If only we had hired her sooner. Needless to say, we now know whom to contact for leasing as well as buying and selling real estate. P.S. She’s funny, too.” -David S.
Rebecca recently assisted me with my first-time home buying experience, and she was excellent, as was everyone at Carol Dochen Realtors. Rebecca guided me through the process every step of the way, from getting an inspection and appraisal to making and accepting an offer. She explained the process clearly, answered all my questions, and always got back to me promptly whenever I contacted her. Her knowledge and friendliness really helped put me at ease. With Rebecca, there were no surprises, no delays and I closed on schedule. I can’t recommend her enough if you need the services of a Realtor.” -Chris M.
“As a first time home buyer (and recent addition to the “real world”) I wasn’t sure what to expect or what I could afford when starting the home buying process. I was referred to Arlene through a friend and during our first conversation I got the right vibe about her in both personality and professional ability.

Arlene advised me every step of the way while searching for my condo. When visiting condos, she pointed out deficiencies (when applicable) found in the property, benefits to the locations, and great insight for property care.

When it came time to place a bid on a condo, Arlene walked me through each document that I signed and why. I actually had a nightmare deal the first time around with the seller and their agent. Arlene mediated the situation so I never had to. When it came to negotiate the closing costs, Arlene got the seller to pay an additional $1500 after the initial agreement because of some electrical issues found during the inspection.

Above everything, Arlene is an honest, experienced Realtor who always puts in her best effort when working for you during the home buying process. If you’re a prospective home buyer in the Austin area, Arlene is the way to go.” -Andrew F.

“I purchased my first home a few months ago with Arlene and I could not have picked a better agent than her. She was referred to me by a very trusted friend after my first agent became unable to help. I had mentioned to my friend I really wanted a bulldog of an agent that would be a strong advocate for me and he knew just who to recommend. Wow was she ever an advocate!

She negotiated some VERY pricey repairs to be paid for by the seller, repairs that she had also helped me to identify. Had she not encouraged me investigate a little deeper I would have purchased one very expensive plumbing problem. When it comes to one of the biggest purchases most of us will ever make, you want legitimate experience on your side. Arlene comes equipped with one of the most powerful magical Blackberry’s in Austin. It is full with direct contacts to the best in the business so that you can make an informed decision on the property in mind.

Months after closing Arlene still checks in to see how things are going, is available to answer questions and provides me with references to contractors from that magical BB of hers. I had, and continue to have complete trust that I was treated fairly and honestly. If you want someone to shoot it to you straight, give her a call! She takes pride in what she does and will not lead you astray. I consider her my ‘realtor fairy godmother’, admire her work ethic and would most definitely do business with her again.” -L. G.

“In making a move to Austin from Florida, my son had to find an apartment quickly. Rebecca did a lot of research before he came, and presented him with a number of choices. She took me, my wife and son to see a variety of units, showed us places of interest, and made us feel very welcome to Austin. When he chose a unit, she helped with the application process. In addition, she directed us to places to shop for his new home. Rebecca was lively, informative, and most gracious.” -Jay M.
“My husband and I just purchased our dream home with the tireless and enthusiastic help of Arlene Maze, and I could not be happier. She is that rare combination of professionalism and true warmth, and I felt throughout the process that she was genuinely invested in making sure we made the best choices for our growing family. She was a dedicated advocate for us in the negotiation process, even working well past 10pm on several nights, and I felt incredibly well guided and protected in our first home purchase. Arlene also had an arsenal of contractors, with skills sets ranging from painting all the way to total remodeling, and every single recommendation she has made has worked out beautifully. She helped us evaluate bids and advised us when rates seemed too high – just the sort of thing a first-timer would not know. She even helped me choose paint colors for my sons’ rooms! Even after we closed and moved in to the new house, Arlene has been available for questions and problems. When an appliance seemed to be breaking, my first impulse was to call Arlene, and she calmly guided me through the process of dealing with my home warranty – she even found my policy information when I had misplaced it! Working with Arlene has been one of the best decisions we have ever made as a family, and I feel like we have found both a real estate agent and a lifelong friend.” -Melissa E.
Carol, I absolutely love it here. It is me, and well, I LOVE IT! What a present from you to bring this house to me. I will always thank you and have such a deep appreciation for you.”  Cindy

“We found Nancy Taute to be very knowledgeable, helpful and patient during our lengthy search. We were coming from out of town on weekends, and she was always prepared and happy to take us back to see houses more than once. After we moved in, she went above and beyond and helped us navigate the tax assessor’s office when we had a problem there. She even took her time and met us there. Still today, she answers any questions we have about living in Austin . We now count Nancy as a friend and would recommend her highly.”  Gaddi and Cheryl
“A new job, a new city and a move has been hectic to say the least but you made the home buying process a pleasant one. I cannot thank you enough for all those times when you made yourself available in the middle of the night to answer any questions for me and Rachel. Rachel and I cannot be more grateful that we found you. Thank you thank you and thank you for your dedication and making us feel closer to normalcy. I hope to continue to keep in touch with you. ”  Simon

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